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General Contracting Conditions

1º.- Legal Framework

In compliance with current regulations, the entity VALLE DEL ESTE HOTEL GOLF SPA, SLU that operates through the internet from this website www.valledeleste.es details below the general conditions of contracting of the products and / or services offered through it and from which the rights and obligations of the parties are generated.

2º.- -Identification

The Present General Conditions of Contract (hereinafter “Conditions”) have as their function to regulate the relationship between VALLE DEL ESTE HOTEL GOLF SPA, SLU (hereinafter “Lender“) and customers (hereinafter the “User“), relating to all transactions made through the website of the online store.

2º.1.- Bidding Company

CIF: B04722716
C.P .: 04620
TELEPHONE: 950548600
EMAIL: reservas.hotel@valledeleste.es

This company has its legal address, to which it can direct, where appropriate, claims at the following address:
C.P .: 04620
And on the other hand:

2º.2.- The User

User or client, the Internet user who acquires this condition, by registering on the website, using a form and to which user and password keys are assigned, over which he has full responsibility for use and custody , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3º.- Acceptance

By accepting these Conditions, the User declares:
1. That he is a person with the capacity to contract according to the current regulations.
2. That you have read and accept these Conditions.

4º.- Availability

The User shall always have access, and in any case, prior to the start of the product contracting procedure, to the conditions, and may be stored and / or reproduced in a durable medium.

5º.- Validity or Duration

The period of validity or duration of these Terms and conditions of contract, will be the time that they remain published on the aforementioned website and will be applicable from the time the user makes use of the website, and / or appropriate to the hiring of any products.

6º.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were acquired prior to the modification by the User.

The User undertakes to read carefully the contracting conditions, whenever it proceeds to the hiring of a given product that they have been subject to modification since the last time they accessed.

7º.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part of it that is null or ineffective, subsisting in all other things the Conditions.

8º.- Object of the contract

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the provider and the user at the time when the latter accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of one or more specific products.

Each of these products may be subject to a specific regulation through the specific contracting conditions of each of them, of which more detail will be given in the warranty section, returns, withdrawal, or the product’s own data sheet, due to the different formats in which the products are marketed, their packaging or their own nature.

9º.- User Registration

The User may register on the web, in order to subscribe to the Newsletter in the central button “SUBSCRIBE TO THE NEWSLETTER“. For which, enter the personal data required as mandatory will be: name and surname and email. The Alta in the Newsletter of the web will provide access to the acquisition of products and the receipt of newsletters / newsletter with information on the company and its products.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party, in such a way that the lender proceeds to the immediate blockade. The user has full responsibility of its use and custody, being responsible for the veracity of the personal data provided to the provider.

The user will not be able to choose as user name words that have the purpose of confusing others by identifying him as an integral member of the provider, as well as expressions that are abusive, insulting and, in general, contrary to the law or the demands of morality and good manners.

10º.- Geographical scope

This website www.valledeleste.es operates and sells, in national and international territory. From now on, this geographical area will be understood as “the Territory”. Therefore, shipments are only made and the products distributed in the Territory. The use of this website and any purchase made in it is considered made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the mentioned Territory.
All of the above is indicated without prejudice to the fact that soon we can offer these services in the excluded areas, in which case it will be announced in advance on this website.

11º.- Product Information

The Provider pays great attention to information regarding the characteristics of the
rooms through technical descriptions and photographs that illustrate the
rooms and additional services. All this is done within the limits of the technique and
respecting market standards.

12º.- Taxes, currency and shipping costs

The prices indicated for each product include the Value Added Tax (VAT) and in any case they will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include any other additional services and attachments to the purchased product.

13º.- Language in which the contract is developed

The contracting procedure and the pre-contractual information is in Spanish, English, German and Swedish, any of these languages will be used to carry out the contracting.

14-Steps of the Procurement Process

14º.1.- Registry

The User may register on the web, in order to subscribe to the Newsletter in the central button “SUBSCRIBE TO THE NEWSLETTER“. For which, enter the personal data required as mandatory will be: name and surname and email. The Alta in the Newsletter of the web will provide access to the acquisition of products and the receipt of newsletters / newsletter with information on the company and its products.

The registration system is not provided with a user verification system in the registration process. So that before the activation of the user in the system, a welcome message is sent to the email. Once registered correctly, the user can enter with his user and password to the control panel of his profile to be able to manage all those functions that the The provider of the page has put at your disposal, as for example the section of data of the account, my orders and the possibility of exercising the rights A.R.C.O.

Once the registration is made, you can proceed with the purchase of your product(s).

14º.2.- Reservation Process

Bookassist / Automatic Netware Limited (hereinafter referred to as “Bookassist”) collaborates with the Provider by providing the present Reservation Process.

By accepting the specific Terms and Conditions of Bookassist and completing the Reservation Process, Bookassist undertakes to provide the user with the necessary tools to reserve accommodation, as described and related in this Reservation Process, with the Supplier. accommodation.

The reservation process is easy and simple.

  1. Selection of dates, number of people. The system will indicate a list of accommodations with availability, with the rooms or packages available, being able to see the price applied by the establishments in the selected dates.
  2. It shows the total price of the stay and the deposit that will be charged on the credit card, if there is one because the establishment requests it. Personal data, a contact telephone number, the approximate arrival time, and if there is a special request are requested. The selection made is confirmed and the conditions accepted.
  3. It is the secure page where the credit card information is entered. It requires the number and type of card, expiration date, and 3 last digits of the security code, located in the part of the magnetic strip.
  4. The final page shows the confirmation with the reservation code. This page is sent by email to the email address indicated, hence the importance that this address is correct. In this email, all the details regarding your reservation, the contact details and the location of the establishment appear again, as well as the possibility of canceling the reservation if you wish.


Provisions to be taken into account in the purchase process.

15º.- Product availability

The reservation of the rooms offered is subject to availability. In case of not having
available rooms, the user can not reserve the desired room for
the dates indicated, although the system gives you the possibility of reserving another room on the indicated date or, it indicates other available dates for that room.

16º.- Types of Products

The website has a wide variety of room reservations and additional services.

17º.- Maximum amount of order

There is a maximum order of 5 rooms per reservation.

18º.- How to cancel my reservation

To cancel a reservation after making it, it can be canceled with the right to full refund as long as the following condition is met:

If the cancellation is after 48 hours prior to the arrival date, the client must pay the full amount of the first night, not applicable in case of non-refundable rates which are subject to 100% of expenses.
For Packages, Offers and Special Promotions consult the specifications in each case.

Once your reservation is confirmed, you will receive an email with the reference number of your reservation. The email also contains information on how to cancel your reservation through the internet. Your deposit and reservation costs, once paid, are not refundable in the case of cancellation. The cancellation costs, in addition to the deposit and the reservation costs, could be paid to the establishment, depending on its policy, a copy of it will be presented during the booking process.

You could cancel your original reservation by following the instructions in your confirmation email, and after that, make a reservation with the modifications you want. In that case, you will lose the deposit that has already been paid in the reservation you have canceled. For this reason, it is best to contact the hotel if you need to make any changes.

To request cancellation of the reservation you must send an email to reservas.hotel@valledeleste.es or contact the Customer Service Department, 950548600.

19º.- Bill

Where can I check my bill? The invoice will be sent to the client by mail, if you have not previously requested it, it will be delivered to reception on the day of departure, provided you have made the corresponding payment.

20º.- Valued Added Tax

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), 10% or 21%, as appropriate.

21º.- Methods of Payment

In general, the User may choose the payment method:

A) By credit / debit card, for which it will facilitate, among others:
(i) name and surnames;
(ii) card number;
(iii) CVV / CVC;
(iv) expiration date of the card;

Once you have validated all the information about your reservation, a choice will appear to choose which payment method you wish to use and enter your data.

In the event that the Provider informs of the denial of the card, it will give the possibility of correcting the data of the same, requesting a new one. If the user refuses to provide a new card, the order will be automatically canceled, informing the client of the cancellation online and at the time, as we have previously commented. You can not make payments with cards issued outside of Spanish territory.

The data of your card will not be saved in our database, since when they are filled out they will be in the secure web of the chosen bank entity.

The data of your card is protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.

22º.- General provisions on the payment process

The Provider reserves the right to cancel payments or orders in the case of indications of fraudulent operations, informing the competent authorities of the conducts that are susceptible of investigation for the prevention of fraud.

23º.- Returns of defective, damaged or incorrect products or exercising the Right of Withdrawal

According to the regulations, the right of withdrawal to the service contracted to
VALLE DEL ESTE HOTEL GOLF SPA, S.L.U is reflected in section 18º.

24º.- Customer Service: Help, Suggestions and Claims

At any time, you can contact our Customer Service to ask for help, put suggestions or complaints by writing to reservas.hotel@valledeleste.es, or by calling 950548600 24 hours a day, 365 days a year.

25º.- Product Warranty

The guarantee of this product corresponds to the effective provision of the access service
and enjoy the stay in the selected apartment, for the number of people
selected and under the conditions of use specified in the e-mail of
Confirmation received after booking

26º.- Rights of the Provider

27º.- Limitation of Liability

All the information provided by the User to the Provider and through the corresponding forms must be true. It is the responsibility of the User to keep the data supplied to the Provider, duly updated. In any case, the Provider disclaims any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, tutors or legal representatives of the Users who are minors or incapacitated, authorize the access, supply of personal information or use of the website or the hiring of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person when contracting the products and services provided through www.valledeleste.es

The access of Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User’s computer equipment. In any case, the User shall have the necessary tools to detect such viruses or computer elements of a harmful nature. Consequently, the provider will not be responsible for any damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

28º.- Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these

Conditions, to the Courts and Tribunals of the user’s address.

In the event that the user has his domicile outside Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Tribunals of the address of THE OWNER OF THE WEB.

29º.- Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes concerning purchases made on the Internet.

Address to the platform: