General contracting conditions

1. Legal Framework

In compliance with current regulations, the entity HOTEL VALLE DEL ESTE, S.L.U. that operates through the internet from this website WWW.VALLEDELESTE.ES, the general conditions of contracting of the products and / or services offered are detailed below through it and from which the rights and obligations of the parties are generated.

2. Identification

The present General Contracting Conditions (hereinafter "Conditions") have the function of regulating the relationship between HOTEL VALLE DEL ESTE, S.L.U. (hereinafter the "Provider") and the clients (hereinafter the "User"), relating to all transactions made through the website of the online store.

2.1. Offering Company

● CIF: B16815300
● ZIP: 04620
● PHONE: 950548600 - 671580178

and from somewhere else:

2.2. The user

The user or client will be understood as the Internet user who acquires this condition, by registering on the website, using a form and to which user codes and password are assigned, over which he has full responsibility for use and custody. , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3. Acceptance

By accepting these Conditions, the User declares:

1. That it is a person with the capacity to contract according to current regulations.
2. That you have read and accept these Conditions.

4. Availability

The User will always have access in any case, prior to the start of the product contracting procedure, to the conditions, which may be stored and / or reproduced on a durable medium.

5. Validity or Duration

The period of validity or duration of these Conditions and particular contracting conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment the User makes use of the website, and / or proceeds to the contracting of any products.

6. Modifications

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.

The User undertakes to read the contracting conditions carefully, each time he proceeds to contract a product, since they have been subject to modification since the last time he accessed.

7. Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part of it that is null or ineffective, the Conditions subsisting in everything else.

8. Object of the contract

The purpose of this contract is to regulate the contractual relationship of sale created between the provider and the user at the moment in which the latter accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of one or more specific products.

Each of these products may be subject to a specific regulation through the particular contracting conditions of each of them, of which more detail will be given in the guarantee, returns, withdrawal, or in the product's technical sheet itself, due to the different formats in which the products are marketed, their packaging or their very nature.

9. User Registration

The user may register on the web in order to subscribe to the Newsletter in the central button "SUBSCRIBE TO THE NEWSLETTER". For which, you will enter the required personal data as mandatory, which will be: name and surname and email. Registering as a user of the website will provide you with access to it, to the purchase of products and to the receipt of informative bulletins / newsletter with information about the company and its products.

The user will select a username and password, agreeing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of them or of possible access by an unauthorized third party. , in such a way that the provider proceeds to the immediate blockade. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.

The user will not be able to choose as a user name words that have the purpose of confusing others by identifying him as a member of the provider, as well as abusive, insulting expressions and in general, contrary to the law or the requirements of morality and good manners.

10. Geographical scope

This website operates and sells in national and international territory. From now on, this geographical area will be understood as "the Territory". Therefore, services are only offered in the Territory. The use of this website as well as any purchase made on it is considered to be made in Spain, and therefore subject to current Spanish laws and regulations.

All the above is indicated without prejudice to the fact that we may soon offer these services in the excluded areas, in which case it will be announced in advance on this website.

11. Information on Services

The Provider pays great attention to the information regarding the characteristics of the rooms through technical descriptions and photographs, which illustrate the rooms and additional services. All this is done within the limits of the technique and respecting the market standards.

12. Taxes and currency

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT). The prices indicated for each service include Value Added Tax (VAT) and in any case they will be expressed in Euro (€) currency. Said prices, unless expressly indicated otherwise, do not include any other additional services and annexes to the contracted service.

13. Language in which the contract is developed

The contracting procedure and the pre-contractual information are in Spanish, English, German and Swedish. Any of these languages will be used to carry out the recruitment.

14. Steps in the Booking Process

14.1. Registry

The User may register on the web in order to subscribe to the Newsletter in the central button "SUBSCRIBE TO THE NEWSLETTER". For which, you will enter the personal data required as mandatory: name and surname and email. Registering as a user of the website will provide you with access to it, to the purchase of products and to the receipt of informative bulletins / newsletter with information about the company and its products.

The registration system does not have a user verification system in the registration process. So before activating the user in the system, a welcome message is sent to the email. Once correctly registered, the user will be able to enter with his username and password to the control panel of his profile to be able to manage all those functions that the provider of the page has made available, such as the account data section my requests and the possibility of exercising your rights.

Once the registration is made, you can proceed to the purchase of your product (s).

14.2. Booking process

Bookassist / Automatic Netware Limited (hereinafter "Bookassist") collaborates with the Provider by providing this Reservation Process.

By accepting the specific Bookassist Terms and Conditions and completing the Reservation Process, Bookassist undertakes to provide the user with the necessary tools so that they can reserve accommodation, as described and related in this Reservation Process, with the Provider accommodation.

The reservation process is easy and simple:

1- Selection of dates, number of people. The system will indicate a list of accommodations with availability, with the rooms or packages available, being able to see the price applied by the establishments on the selected dates.
2‐ The total price of the stay and the deposit that will be charged to the credit card is shown, if there is one because the establishment so requests. Personal information, a contact telephone number, approximate arrival time, and if there are any special requests are requested. The selection made is confirmed and the conditions are accepted.
3- It is the secure page where the credit card details are entered. The number and type of card, expiration date, and last 3 digits of the security code, located on the part of the magnetic strip, are required.
4- The final page shows the confirmation with the reservation code. This page is also sent by email, to the email address that has been indicated, hence the importance that this address is correct. In this email, all the details regarding your reservation, the contact information and location of the establishment, as well as the possibility of canceling the reservation if desired, appear again.

Provisions to take into account in the purchase process

15. Product availability

The reservation of the rooms offered is subject to availability. If there are no rooms available, the user will not be able to reserve the desired room for the indicated dates.

16. Types of products

The website has a wide variety of room reservations and additional services.

17. Maximum reservation amount

There is a maximum request of five rooms per reservation.

18. How to cancel my reservation

To cancel a reservation after making it, it may be canceled with the right to a full refund as long as the following condition is met:

- The client can cancel their reservation up to 48 hours before the date of arrival at the hotel. If the cancellation is later than 48 hours prior to the arrival date, the client must pay the total amount of the first night, not applicable in the case of non-refundable rates which are subject to 100% of expenses.

For packages, offers and special promotions, consult what is specified in each case. Once your reservation is confirmed, you will receive an email with the reference number of your reservation. The email also contains information on how to cancel your reservation online. Your deposit and reservation fees, once paid, are non-refundable in the event of cancellation. The cancellation costs, in addition to the deposit and the reservation costs, could be paid to the establishment, depending on its policy, a copy of this will be presented during the reservation process.

You could cancel your original reservation by following the instructions in your confirmation email, and after that make a reservation again with the modifications you want. In that case, you will lose the deposit that has already been paid on the reservation you have canceled. For this reason, it is best to contact the hotel if you need to make any changes. To request the cancellation of the reservation you must send an email to the address or contact the customer service department,

19. Invoice

Where can I check my invoice? The invoice will be sent to the client by email, if he has not previously requested it, it will be delivered at reception on the day of departure.

20. Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT).

21. Methods or Modalities of payment

A) By credit / debit card, for which it will facilitate, among others:

(i) name and surname;
(ii) card number;
(iii) CVV / CVC;
(iv) expiration date of the card;
Once you have validated all the information about your reservation, a choice will appear to choose which payment method you want to use and enter your data.

In the event that the payment platform reports the denial of the card, the order will be automatically canceled, informing the customer online and at the time of the cancellation as we have commented above. You cannot make payments with cards issued outside of Spanish territory.

Your card details are protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.

Your card details will not be saved in our database, since when they are filled in they will be on the secure website of the chosen bank.

The full amount of your reservation must be paid upon arrival at the hotel.

22. General provisions on the Payment Process

- The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.
- For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial institutions involved or by the secure payment platforms (eg Visa, Mastercad, etc.).
- Once the payment has been made correctly, the User will receive an informative and confirmation email that certifies the essential conditions of the operation: o Contracted services, and a description of the provision thereof.
o Products sent to the address indicated by the User: The confirmation email will contain the invoice for the product with which the User may, upon receipt of the order, request the guarantee from the corresponding merchant.

The Provider reserves the right to cancel payments or orders in the event of signs of fraudulent operations, informing the competent authorities of the behaviors that are susceptible to investigation for the prevention of fraud.

23. Returns of defective, damaged or incorrect products or exercising the right of Withdrawal

According to the regulatory regulations, the right of withdrawal from the service contracted to HOTEL VALLE DEL ESTE, S.L.U. is reflected in section 18.

24. Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

● Products that may have their nature altered.

25. Customer service: Help, Suggestions and Claims

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to, or by calling 950 548 600 24 hours a day, 365 days a year.

26. Product warranty

The guarantee of this product corresponds to the effective provision of the service of access and enjoyment of the stay in the selected apartment, for the number of people selected and under the conditions of use that are specified in the confirmation e-mail received after the reservation .

27. Rights of the Provider

● Keep, modify or suspend your website without prior notice.
● Modify the price of the offers.
● Reject orders due to lack of stock or non-payment of the customer.
● Refuse access to IT tools to clients in the event of non-compliance with these conditions.
● Receive the amount of the customer's purchases, once the transaction is accepted.
● Reserve the domain and retain full ownership of the article until full payment by the customer.
● Not to reproduce, sell or dispose of the information published by the Provider in all its contents without the express permission of the company itself.
● Proceed to correct or amend human or computer errors.

28. Limitation of liability

All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the responsibility of the User to keep the data provided to the Provider, duly updated. In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the underage or disabled Users, authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person in contracting the products and services provided through WWW.VALLEDELESTE.ES

The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider will not be responsible for possible damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

29. Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.

30. Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes related to purchases made on the Internet.

Address to the platform:

Download the document here: