GENERAL CONTRACT CONDITIONS

1st.- Legal Framework

In compliance with current regulations, the entity HOTEL VALLE DEL ESTE SLU that operates through the internet from this website VALLEDELESTE.ES details below the general conditions of contracting the products and/or services offered through it and from which the rights and obligations of the parties are generated.

2º.- Identification

The purpose of these General Contracting Conditions (hereinafter "Conditions") is to regulate the relationship between HOTEL VALLE DEL ESTE SLU (hereinafter the "Provider") and the clients (hereinafter the "User"), relating to all transactions. made through the online store website.

2º.1.- Offering Company

● COMPANY NAME: HOTEL VALLE DEL ESTE SLU
● COMMERCIAL NAME: HOTEL VALLE DEL ESTE SLU
● CIF: B16815300
● ADDRESS: VALLE DEL SOL AVENUE Nº 2
● POPULATION: VERA
● PROVINCE: ALMERÍA
● Zip: 04620
● PHONE: 950548600
● EMAIL: reservas.hotel@valledeleste.es

And from somewhere else:

2º.2.- The User

A user or client will be understood as the Internet user who acquires this condition by registering on the website, using a form and who is assigned usernames and passwords, over which he or she has full responsibility for use and custody. , being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.

3º.- Acceptance

By accepting these Conditions, the User declares:
1. That he is a person with the capacity to contract according to current regulations.
2. That you have read and accept these Conditions.

4º.- Availability

The User will always and in any case have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.

5º.- Validity or Duration

The period of validity or duration of these Conditions and particular conditions of contract will be the time that they remain published on the aforementioned website and will be applicable from the moment the User uses the website, and/or proceeds to the contracting of any products.

6º.- Modifications

The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
The User undertakes to carefully read the contracting conditions each time he proceeds to contract any product given that they may have been subject to modification since the last time he accessed.

7º.- Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part thereof that is null or ineffective, the Conditions subsisting in all other respects.

8º.- Object of the contract

The purpose of this contract is to regulate the contractual sales relationship born between the provider and the user at the time the user accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual sales relationship entails the delivery, in exchange for a specific price publicly displayed through the website, of one or more specific products.

Each of these products may be subject to specific regulation through the particular contracting conditions of each of them, of which more details will be given in the guarantee, returns, withdrawal section, or in the product's technical sheet itself. due to the different formats in which the products are marketed, their packaging or their very nature.

9º.- User Registration

The user may register on the website in order to subscribe to the Newsletter using the central button “SUBSCRIBE TO THE NEWSLETTER”. For which, you will enter the personal data required as mandatory, which will be: name and surname and email. Registering as a User of the website will provide you with access to it, the acquisition of products and the receipt of newsletters with information about the company and its products.

In the case of user registration for registration in golf tournaments, the data requested are: name, surname, golf license number, contact email and telephone number.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party. , in such a way that the provider proceeds to immediately block it. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.

The user may not choose as a username words that are intended to confuse others by identifying the user as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

10º.- Geographic scope

This website www.valledeleste.es operates and sells in national and international territory. From now on, this geographical area will be understood as “the Territory”. Therefore, services are only offered in the Territory. The use of this website as well as any purchase made on it is considered to have been made in Spain, and therefore subject to current Spanish laws and regulations.

All of the above is indicated without prejudice to the fact that we may soon be able to offer these services in the excluded areas, in which case it will be announced in advance on this website.

11º.- Product Information

The Provider pays great attention to information regarding the characteristics of the services offered through technical descriptions and photographs. All this is done within the limit of technique and respecting market standards.

12º.- Taxes, currency and shipping costs

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

They include Value Added Tax (VAT) and in any case will be expressed in the Euro (€) currency. These prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.

13º.- Language in which the contract is developed

The contracting and reservation procedure for both the hotel and the registrations for the golf tournaments will be Spanish and English, and therefore, these will be the languages used in the contracting.

14-Steps of the Hiring/Purchasing Process

14º.1.- Registration

The User may register on the website in order to subscribe to the Newsletter using the central button “SUBSCRIBE TO THE NEWSLETTER”. For which, you will enter the personal data required as mandatory: name and surname and email. Registering as a User of the website will provide you with access to it, the acquisition of products and the receipt of newsletters with information about the company and its products.

The registration system is not provided with a user verification system in the registration process. So before the user is activated in the system, a welcome message is sent to the email. Once registered correctly, the user will be able to enter their profile control panel with their username and password to be able to manage all those functions that the page provider has made available to them, such as the account data section, my requests and the possibility of exercising your rights.

Once registration is complete, you can proceed to purchase your product(s).

14º.2.- Purchase process

Bookassist/Automatic Netware Limited (hereinafter referred to as “Bookassist”) collaborates with the Provider by providing this Booking Process.

By accepting the specific Terms and Conditions of Bookassist and completing the Reservation Process, Bookassist undertakes to provide the user with the necessary tools to carry out the reservation, as described and related in this Reservation Process, with the Accommodation Provider.

The reservation process is easy and simple.
1- Selection of dates, number of people. The system will indicate a list of accommodations with availability, available golf courses, and you will be able to see the price applied by the establishments on the selected dates.
2- The total price of the reserved item is shown, and the deposit that will be charged to the credit card, if the reservation requests it. Personal information, a contact telephone number, approximate arrival time, and if there is any special request are requested. The selection made is confirmed and the conditions are accepted.
3‐ It is the secure page where the credit card information is entered. The card number and type, expiration date, and last 3 digits of the security code are required, located on the back of the magnetic stripe.
4- The final page shows the confirmation with the reservation code. This page is also sent by email to the indicated email address. In this email all the details related to your reservation and contact information appear again.

Regarding the return and refund of GOLF course reservations, the reservation process is described below:
1) Player search by name and/or license number.
2) Email – Telephone – Comments
3) Data confirmation
4) Accept Legal Notice, Privacy Policy of Valle del Este, terms of service of Valle del Este Legal Notice and Privacy Policy of Golfdirecto and Finish.

Provisions to take into account in the purchasing process.

15º.- Product availability

The reservation offered is subject to availability. In case of non-availability, the user will not be able to make the desired reservation for the indicated dates.

16º.- Types of products

The main activity of the website is the reservation of hotel rooms. It is possible to add to your room reservation, the reservation of green fees, buggies, spa treatments, gastronomic experiences at Maraú Beach Club, food and drink packages in the room, supplement for staying with your pet or cycling packages. All of them, associated with the reservation of your room, it is not possible to contract these services without prior reservation of the room.

On the other hand, and regardless of the qualification reservation, it is possible to reserve and register for our golf tournaments.

17º.- Maximum order amount

There is a maximum order of five rooms per reservation. Regarding registration for golf tournaments, there is no limitation.

18º.- How to extend or cancel my order

To extend a reservation you can always do so as long as you have not completed the purchase process, and you can do so by pressing the “Continue shopping” button.

GENERAL RATE - FLEXIBLE

Payment of the reservation: you will have to pay the price of the first night of stay, if you cancel within two days before the arrival date.

The establishment reserves the right to cancel the reservation in case of invalid card. In case of no show (no show), a charge will be applied according to the rate cancellation policies.

In reference to additional services and accommodation packages, additional services will not be refundable in any case if you enjoy your reservation (accommodation). Cancellation policy: You can cancel or modify your reservation without charge up to 48 hours before the day of your arrival. After this period, one night's stay will be charged and this amount will not be returned. In case of no-show, 100% of the first night will be charged.

PREPAID AND NON-REFUNDABLE RATE.

The hotel will charge the entire reservation to your credit card. If the card does not have enough credit or is not valid, the hotel has the right to cancel your reservation.
IMPORTANT: By booking with this rate, your reservation cannot be canceled for any reason. They can only change the date once, maintaining the same price or a higher one, with the same reservation conditions and room type. Changes are made taking into account rate restrictions, pricing and real-time availability. Changes are allowed up to a maximum of 14 days before the arrival date. If you do not show up at the hotel on the day of your arrival, the charge will NOT be refunded. Prices valid for individual reservations only, not applicable to groups and/or special events.

SEMI FLEXIBLE RATE

Payment of the reservation: The client will have to pay in advance the total price of the reservation during the 14 days before the arrival date. The establishment reserves the right to cancel the reservation in case of invalid card.
In reference to additional services and accommodation packages, additional services will not be refundable in any case if you enjoy your reservation.
Cancellation policy: You can cancel or modify your reservation without charge up to 14 days before your arrival date. After this period, the total amount of the stay will be charged and this amount will not be returned. In case of no-show, 100% of the total price of the reservation will be charged.
In reference to registrations for golf tournaments organized by Valle del Este, no returns or refunds will be made except for major reasons and it will be necessary to present official proof.

19th.- Invoice

Where can I check my invoice? The invoice will be sent to the client by email; if they have not previously requested it, it will be delivered to the reception on the day of departure in the case of hotel reservations.
To issue the registration invoice for Valle del Este golf tournaments, you must request it in our pro shop on the same day of the tournament or by email to belen@valledeleste.es.

20º.- Value added tax

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

21º.- Payment methods or modalities

The payment method for both hotel reservations and golf tournament registrations will be:
A) By credit/debit card, which will facilitate, among others:
(i) name and surname;
(ii) card number;
(iii) CVV/CVC;
(iv) card expiration date;

Once you have validated all the information about your reservation, an option will appear to choose which payment method you want to use and enter your data.

In the event that the payment platform reports that the card has been denied, the order will be automatically cancelled, informing the customer online and at the time of the cancellation as we have commented previously. Payments cannot be made with cards issued outside of Spanish territory.

Your card data is protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications. Your card details will not be saved in our database, since when they are filled out they will be on the secure website of the chosen bank.

22º.- General provisions on the Payment Process

- The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order. - For any payment method chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial entities involved or by the secure payment platforms (eg Visa, Mastercad, etc.).

- Once the payment has been correctly made, the User will receive an informative and confirmation email that certifies the essential conditions of the operation:

o Contracted services, and description of their provision.

o Products sent to the address indicated by the User.

The confirmation email will contain proof of the reservation with which the User may, upon receipt of the order, request the guarantee from the corresponding merchant. The Provider reserves the right to cancel payments in the event of evidence of fraudulent operations, informing the competent authorities of the conduct that is susceptible to investigation for the prevention of fraud.

23º.- Returns of defective, damaged or incorrect products or exercising the right of Withdrawal

According to the regulatory regulations, the right of withdrawal from the service contracted from VALLE DEL ESTE HOTEL GOLF SPA, SLU is reflected in section 18.

24º.- Exceptions to the right of withdrawal The right of withdrawal does not apply to the delivery of:

● Products that may have their nature altered.

25º.- Customer service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to RESERVAS.HOTEL@VALLEDELESTE.ES, or by calling 950548600.

For information regarding Valle del Este golf tournaments you can contact belen@valledeleste.es or call 950398743.

26º.- Product guarantee

The guarantee of this product corresponds to the effective provision of the service of access and enjoyment of the stay in the selected apartment, for the selected number of people and under the conditions of use that are specified in the confirmation email received after the reservation. .

27º.- Rights of the Provider

● Preserve, modify or suspend your website without prior notice.
● Modify the price of offers.
● Reject orders due to lack of stock or non-payment by the customer.
● Refuse access to IT tools to clients in case of non-compliance with these conditions.
● Receive the amount of the customer's purchases, once the transaction is accepted.
● Reserve ownership and retain full ownership of the item until full payment by the customer.
● Do not reproduce, transfer or dispose of the information published by The Provider in all its contents without express permission from the company itself.
● Proceed to correct or amend human or computer errors.

28º.- Limitation of liability

All information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider is exempt from any liability for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the Users who are minors or incapacitated, to authorize access, provision of personal information or use of the website or the contracting of any products or services. provided through applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person when contracting the products and services provided through VALLEDELESTE.ES

User access to the Content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have a harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider will not be responsible for any possible damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not be responsible for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

29º.- Applicable Law and Jurisdiction

These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's domicile.

In the event that the user is domiciled outside of Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEBSITE.

30º.- Online dispute resolution platform for consumers and merchants

The European Commission has launched a platform to help consumers and merchants resolve disputes regarding purchases made on the Internet.

Address to the platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES