Safe space and social distance
- Limitation of exterior and interior capacity (elevators, common areas, reception hall, swimming pool, restaurant, terrace, cafeteria, spa and gym) according to the protocol established by the health authorities at all times.
- Safety distance marked with 1.5 m. from separation.
- Sanitizing devices : hydroalcoholic gel dispensers installed at the entrances to the establishment.
- Separating screens at customer service points (reception).
- Posters with preventive measures and guidelines to follow .
- Information to the client of the rules of coexistence and use of the facilities prior to arrival .
Customer Support
- As far as possible, it will be online or by telephone .
- If the attention is face-to-face, a minimum distance of 1.5 meters will be maintained . If you cannot keep your distance, a mask will be used.
- Payment by card or other electronic means will be promoted, preferably contactless .
- All shared objects will be deleted as possible , especially textiles. Those that are shared will be disinfected after use.
- The POS will be disinfected after each use .
- The keys will be disinfected with disinfectant wipes after each use.
- The allocation of rooms will be carried out guaranteeing the required hygienic disinfection measures .
Sanitary protocol
These special work procedures derived from the epidemic situation due to COVID-19 come in addition to the ordinary procedures that are required in the operation of our tourist establishment.
- Cleaning and disinfection of surfaces likely to be infected by customers or employees after use .
- Cleaning and disinfection of surfaces likely to be infected by customers or employees after use .
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- Cleaning of common areas 2 times a day , including traffic areas, making express mention of the cleaning of keypads, handrails, knobs, handles, switches...
- Elimination of decorative elements from the accommodation units that could be a source of infection.
- Removal of amenities (available on request at reception).
- The bedding, pillows and towels in the cabinets will be protected .
- Replacement of bed linen and towels without contact with the client .
- The cleaning of the room will be done after the client's check-out .
- Reinforcement of staff training .
Catering and food safety
- Both the APPC guide will continue to be used in restaurant areas and the water hygiene guide , applying the new annexes referring to COVID-19.
- We will expand the hours to offer more time slots .
- We will increase our cleaning and disinfection protocol in the room with all the stipulated sanitary measures (single-use utensils, single-use placemats, etc.).
- We will expand the hours to offer more time slots .
- We will increase our cleaning and disinfection protocol in the room with all the stipulated sanitary measures (single-use utensils, single-use placemats, etc.).
- All objects and food likely to be shared will be removed .
- The use of individual portions and containers will be prioritized .
- Drinks will continue to be offered and served at the table .
- We will expand the disinfection points with hydroalcoholic gel throughout the buffet room and the use of a mask will be mandatory at the entrance of the buffet.
- Adaptation of the buffet to the new health regulations .
- We will maintain our show cooking in a more personalized way .
- We will signal the directions of movement inside the buffet .
- Room service will be reinforced .
- The outdoor space will be used to expand the terrace .
- Physical letters will be replaced by digital formats .
- The use of individual portions and containers will be prioritized .
- Drinks will continue to be offered and served at the table .
- We will expand the disinfection points with hydroalcoholic gel throughout the buffet room and the use of a mask will be mandatory at the entrance of the buffet.
- Adaptation of the buffet to the new health regulations .
- We will maintain our show cooking in a more personalized way .
- We will signal the directions of movement inside the buffet .
- Room service will be reinforced .
- The outdoor space will be used to expand the terrace .
- Physical letters will be replaced by digital formats .
